Description

Strong Communication skills are arguably the most important attribute a business user can possess , this course define the basic principle of communication that enables you to create an open and honest communications environment in any situation.

During this course we will discuss how to:

• Determine your own preferred communication style
• Develop and enhance your communication skills
• Identify and response appropriately to other people ‘s emotions
• Apply the components of the RESULT communication principle
• Overcome the most common barriers to success communications