A service-level agreement (SLA) is defined as an official commitment that prevails between Insights Solutions and our clients . Particular aspects of the service – quality, availability, responsibilities – should agreed to satisfy they business needs
Insights Solutions Service Agreement represents “Agreement”with our clients for the provisioning of IT services required to support and sustain the covered service.
This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
This Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.
Goals & Objectives
The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to our clients
The goal of this Agreement is to obtain mutual agreement for IT service provision between the Insights Solutions and our clients
The objectives of this Agreement are to:
- Provide clear reference to service ownership, accountability, roles and/or responsibilities.
- Present a clear, concise and measurable description of service provision to our clients.
- Match perceptions of expected service provision with actual service support & delivery.